LIFT for Management Webcast
October 31, 2017
Water utilities are complex businesses and it is challenging for utility leaders to efficiently manage the people, processes, and technology required to collect, treat, and deliver water and wastewater services. Tools exist to help utilities perform internal assessments, benchmark against peers, and identify metrics for performance improvement. However, there is a need to focus more on processes – to understand and document how a utility can work better. This web seminar explains how WE&RF subscribers can participate in this research project that's working to map common utility business processes in order to provide a high-level model of utility management.